Frequently Asked Questions

Get all your questions about LITPro answered here...Have a question you don't see answered here? We'd love to know about it!

Which mobile devices do LITPro Apps work with?

Compatible with the iPhone 5s, 6, 6 Plus, 7, 7 Plus, 8, 8 Plus, X, X Max, XR, XS, XS Max, 11, 11 Pro as well as the iPad (4th gen), iPad mini 2, iPad Air, iPad mini 3, iPad Air 2, iPad Pro, and 6th gen iPad. In short, every iPhone and iPad capable of running iOS 10 or later is supported.

Do I need an Internet connection to use LITPro Apps?

Yes, we require an Internet connection to use our apps. We process data in the "cloud".

Does LITPro work with Android?

Not at this time, we currently only support iOS devices.

What apps do I need to get started?

Download either the MX or Road App from the iTunes App Store.

Does LITPro work without a heart rate strap?

Yes, you will get all of the reporting minus heart rate data.

What heart rate straps are compatible?

Any Bluetooth 4.0 heart rate strap will work.

Does LITPro work anywhere in the world?

Yes. Athletes have used LITPro across Europe, China, Japan, Australia and Russia among others.

Do you ship LITPro outside the U.S.?

Yes, we ship using FedEx Priority International.

How long does the battery last on XGPS160?

Approximately 10 hours. If you need to record a lot of track time in between charges then best to power the XGPS160 down completely between rides.

Can I get my XGPS160 wet?

It's not waterproof, please keep it dry. XGPS160 can take a little splash, but don't ride in rain, submerse it, or spray it with the power washer.

Where do I mount my XGPS160?

Mount XGPS160 on the top of your helmet with the antenna pointing directly at the sky.

Can I mount my XGPS160 on the bike?

If you prefer it on your bike, then the top of the front fender near the number plate is ideal.(Be sure to clean your fender thoroughly first).

Which watch models are compatible with LITPro?

Any GPS watch (with integrated GPS) that syncs with either Polar Flow or Garmin Connect is LITPro compatible. This gives you a wide array of devices to select from.

What if my watch data isn’t syncing to my LITPro App?

We want to avoid logging your workouts that don’t look like moto sessions, so there is some criteria that must be met before your data will appear in the MX App.

  1. Be sure select a compatible workout type
  2. Laps must be at least 25 seconds
  3. Fastest lap must be less than 8 minutes

What other workout types can I use to log my moto workouts?

Polar users should select "Mountain Biking", "Running", "Riding".

Garmin users should select “ Running”, “Mountain Biking”, “Riding”, “Motorcycling”, “Driving General”, “Snowmobiling”, “Downhill Biking”, “Cycling”.

Why does my watch not connect directly to LITPro Apps?

Polar and Garmin devices are not supposed to pair directly to LITPro Apps. Instead, the Polar and Garmin devices are to be synced to Polar Flow and Garmin Connect, respectively. As long as you have your LITPro account paired with either Polar Flow or Garmin Connect, that data will be automatically uploaded and ready to view in the LITPro App.

Why are a couple of my laps missing?

We developed an automatic lap detection feature for the convenience of our watch users. Since the rider doesn’t get to choose the start gate, our system does its best to guess when you begin riding, and avoid logging data in the pits. To log all of your laps, you have to cross that starting gate that our system has created for you. This might be a little guessing game, but the starting gates are usually created when you begin riding straight and fast for a couple seconds.

Why are some of my sessions labeled “quick session” even though I have a subscription for LITPro Premium analytics?

This happens if the XGPS and Polar/Garmin device didn’t integrate correctly. LITPro must have mistakenly picked up a workout that wasn’t moto related. Contact us at athletesupport@nznlabs.com if you have any more questions

How do I sync?

Pre-requisites for syncing:

  1. Download the latest MX or Road App from the App Store
  2. Have an active Internet connection and Bluetooth enabled
  3. Have your XGPS160 nearby and powered on
  4. Create a LITPro account using the MX or Road App or just log-in if you already have one
  5. Connect to your XGPS160 in Bluetooth settings. Open the app and click on "Add Session". Then click on "Pair a new LITPro device". Or if you have already have paired, then tap the device you want to connect with
After tapping "Add Sessions" in the upper right, you can tap the "Sync Now" button. If the "Sync Now" button is not enabled(red), then you haven't tracked any data.

How long does it take to sync a session?

Syncing is relatively fast, it takes approx 2 min for a 30 minute session.

Can I take a phone call while syncing?

Yes, no problem.

What is the sync range for XGPS160?

Typically it keeps a pretty robust connection at up to 10 meters (30 ft). But don't get distracted and walk too far away. Best to leave the XGPS160 and app together until finished.

Can I add a Premium subscription to my GPS watch?

No. Unfortunately, the 1Hz GPS quality is too low for our Premium features. A Premium subscription can only be added to a precision GPS device.

Are there different billing options for Premium?

Yes, we offer Premium in two billing options. Choose $99 annually or $14.99 monthly. There is no contract and you're free to cancel at any time. Both options have automated billing cycles until you cancel.

I already own an XGPS160, can I add a Premium subscription?

Yes, you can activate a Premium subscription regardless of where you purchased your XGPS160.

I received an XGPS160 with Premium as a gift, who gets billed for the Premium subscription?

We will continue billing the card used for the original purchase until a change is made. To charge a different credit card, you'll need to login and update your credit card info before the next billing cycle occurs.

What is "lap ghosting"?

This is a feature you can get to when you drill down into any lap of any session or gatedrop. We automatically give you the 5 fastest laps (if they exist, including Lap 99) from your same session that you can use as a comparison. Simply pull one of the tabs in the upper-right across the screen towards the left edge. Once you are seeing the ghosted lap, more metrics appear in each of the info windows to make side-by-side comparisons easy. The point of this tool is to figure out where or why one lap was faster than another. Give it a try - lots of cool stuff can be done here.

What heatmap functions are available?

We currently have speed (default), acceleration, deceleration, and coasting. These are useful for figuring out where key opportunities for improvement exist on a track.

What is "lap 99"?

Lap 99 is what we call your theoretical fastest lap. We automatically piece together your fastest segments during the session to create a new theoretical lap. This is really effective at quickly showing you what line choices, jump configurations or rhythm sections will produce the fastest lap for the conditions of the track at that time. A good experiment may be to start your session by hitting all the outsides of the turns for a few consecutive laps, then as you warm up to the track and feel yourself start to max out your pace, then move to the inside on all the turns and run that for a few consecutive laps. If you can beat your outside lines with your inside lines, and still make the doubles/triples/quads coming out of the turns then you've got it figured out!

What are the lap ghosting "sync on time" vs "sync on position" functions?

By default the laps are synced up on time. So when ghosting/comparing two laps you see them as if the rider is on the track at exactly the same time. A lap that is faster will show one rider ahead of the other making it really easy to see which line or jump configuration is preferable, and where exactly that gap is created. In contrast, syncing up on position always keeps the two rider markers at exactly the same spot (effectively stretching or compressing time). This makes it easy to compare for example the speed on the approach to a jump, or at the apex of a turn since you can see all the metrics side by side for the same point on the track.

What happens if I actually ride 99+ laps in a session?

Huh... we didn't think of that. You will probably crash our servers and you'll see a big cloud of smoke over East Virginia.

What is a gate drop report telling me?

We make it really easy to practice your starts. Just pick a spot in the dirt to practice your starts, and do a few or a bunch... we automatically pull it out and put it into its own report. Beginning at a full stop, accelerating quickly over at least a 30ft span is key to having your data show up in the gatedrops report.

Can I create my own track anywhere in the world?

Yes, you can create your own track anywhere in the world (even your own backyard) or use one that's already been created by another user.

Does LITPro only work with circuit tracks? Or can it be used in point-to-point runs?

LITPro works for both circuit tracks (i.e. motocross) or point-to-point runs (i.e. downhill MTB). Circuit tracks use the same start/finish line and point-to-point while runs use separate start/finish lines.

How do I create a custom track configuration?

A few key points for a great track configuration:

  1. Create the start and finish line first (for circuits they are the same, so use the copy feature).
  2. Ideally use 3 or 4 segments max per track.
  3. Create segment gates in the same direction you ride.
  4. Save the track with a helpful title so others can use it too.
  5. Try to use an existing track configuration if possible - this effects our leaderboards.

Can I make my own HD Track Map?

Yes. You need a drone (or a friend with one), and permission to fly at your track. Once you have those two things, the steps are very simple and take approx 20 min to capture. You can learn more about HD maps here.

How do I find a lost GPS receiver?

If you just lost your GPS receiver, it's still powered on and you know approximately where it is...then there is hope!! Get out an iPhone or iPad and quickly download a free app called Light Blue Explorer. This app will list all bluetooth devices near you (within up to 30 meters) along with their signal strength. Walk around in the area you figure you lost it and watch for bluetooth devices starting with "LP"(for hdgps) and "xgps"(for xgps) followed by a string of numbers. Look at the signal strength indicator while walking around, increases in strength mean you're getting closer. Good luck! We've used this to find GPS receivers that were covered by some dirt.

How do I find a lost GPS receiver that ran out of battery?

We can't do anything without the hardware powered on - however if someone finds it and tries to use it they'll have to contact us in order to un-link it from your account. Quite a few people have returned lost devices, and we'll be super pumped to let you know if someone contacts us about it. It might be a good idea to put a sticker on your device with your phone number so they can reach you quicker. If none of that works, contact us and we'll offer you a discounted replacement.

How do I rename my GPS receiver?

Contact us and we'll change it for you.

How do I un-claim my HDGPS or XGPS160?

If you are trying to un-claim either an HDGPS or XGPS160 we require you contact us. Just email us at athletesupport@nznlabs.com with the email address you use to log in and we'll un-link it. You'll also need to do this if you sell your GPS receiver to somebody else.

How do I delete all my account data?

We don't have an easy way to delete all the sessions and syncs from your account, but if you contact us we'll manually go through and delete these for you.

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